In its second year of the Great People Manager Study, Great Manager Institute followed a rigorous four-layer process to arrive at a list of the 100 best managers in the country.
A total of 1,158 organisations (up from 408 in 2019) participated this year and 6,344 managers were assessed. In all, 30,000-plus employees were covered under the study conducted over a period of one year.
While nationwide and industry-related insights were sought to understand people management styles, the final call was taken after weighing the responses from the participating managers and their teams.
The first layer comprised seeking feedback from employees about their reporting managers using an 18-statement survey that had a 1-5 rating scale. Qualitative insights were also sought through three open-ended statements. The survey is based on the framework—‘Connect, Develop, Inspire’ —a proprietary framework of Great Manager Institute.
Based on the team feedback from a minimum of three responses, about 25 percent of the managers moved to round two. In this step, managers were asked to share their best practices that have led to tangible and intangible impacts. An objective evaluation of the submitted practices was done in the areas of uniqueness, impact and all-inclusiveness.
The above-mentioned layers were also interspersed with automated and manual auditing to remove biased or ignorant responses.
The third step was an audit on the uniqueness of practices of managers with respect to other managers in their company and/or industry. This was followed by a final check with the organisation and a detailed reputation check.
The Top 100 Great People Managers list was arrived at after giving 67 percent weightage to the team feedback score and 33 percent to manager practices submitted by them. In the case of a tie-breaker, a technology-powered quantitative evaluation of comments was used. A limit of three managers per organisation was maintained to ensure people from different industries and companies make it to the list. Forbes India is the media partner and Suresh Surana & Associates LLP is the audit partner for the study.