Great Manager Institute® feels elated to present the story of Savio Vincent Mendonca. He is the Vice President of the Internal Audit for a well-known Indian logistics company that provides courier delivery services, Blue Dart. Mendonca is also a part of the Top 100 Great People Managers of 2021 by Great Manager Institute®, published in Forbes India. Find out with us how he ensures the smooth functioning of his team and how they add value and improve Blue Dart’s operations.
One of the basic practices followed in this company involves employees connecting with each other on their own, without any intervention from authorities. Sharing personal or professional experiences helps in generating unity and helps employees to learn from each other’s mistakes or achievements. Hence creating a healthy learning environment.
“We all win or we all lose. Helping each other is the motto.”
As members of one team, they all facilitate each other in case of any work emergency or some mission-critical work of the department. Team members share the knowledge that was learnt through their own experiences. This is an important element for team bonding and understanding each other’s thought processes and viewpoints.
“I have empowered the team to think on their own rather than cross-check with me on every single thing.”
While it is important for leaders to help their team members navigate through certain difficulties, it is also important to make them independent of each other. Mendonca has trained his team to be able to execute decisions, tackle difficult situations, and deal with any or every situation on their own – all while ensuring them about him having their backs.
“Instant feedback is provided rather than waiting for their appraisals or waiting for them to fail again.”
Providing your employees with constructive feedback or criticism is the best way to ensure excellent results for your company and help your employees improve their performance. Under Mendonca, if the feedback is positive, it is provided then and there — in the presence of everyone. If the feedback is on areas for improvement and if it is a common area for all, then it is provided to all; else it is provided only to the person separately.
Great Managers Institute® is on a mission to bring out the best in industry leaders. In our series “Is Your Work Family Happy”, we are sharing the best workplace practices of India’s Top 100 Great People Managers of 2021.
According to GMI, this is what we can learn from Savio’s story:
1. Encourage your employees to interact and connect with each other. It creates a better way of learning new ideas and concepts.
2. Find a balance between making your employees independent of you and ensure that you’re there for them.
3. Don’t wait for your employees to make a mistake or to fail, help them navigate through failures the moment it happens.
If you believe your leadership skills are at par with the best practices shared in this story, participate in Great People Manager Study 2022 and get a chance to feature in India’s Top 100 Great People Managers list. We are eager to hear your story. Register here!
Cheers to great leaders!