Context
Enhance customer satisfaction by fostering a Customer- First Culture among 800+ People Managers through focus on Listening, Thanking, and Developing (LTD).
Scope:
- 1,000 managers participated in the People
Manager Effectiveness Survey. - 300 managers selected for the Great Manager Certification journey.
Impact:
- Measurable improvements in leadership effectiveness across
two survey cycles. - Certified Great People Managers™ increased from 41% to 46% in six months.
- Positive correlation between great managers and improved talent retention.
- Certified managers outperformed peers in team feedback scores.
- Attrition rates reduced by 3% among certified managers, while
non-certified saw a 2% increase. - Certified managers drove higher learning hours, fostering a culture
of continuous growth.
Methodology:
- Tailored workshops targeting key improvement areas.
- AI-powered nudges to develop behavioral habits.
- Focused action plans with curated implementation journeys.
- Strong sponsorship and active senior leadership involvement.
